Customer Support Agent – Working Student (m/f/x)

By harnessing the power of the cloud for simulation, SimScale eliminates the hurdles that accompany traditional simulation tools: high installation costs, licensing fees, deployment of high-performance computing hardware, mandatory updates and maintenance. Users always have the latest version of SimScale.

To support SimScale’s community users and potential customers with the challenges they face, the company is looking for a Customer Support Agent – Working Student (m/f/d) to join the Customer Success Team here at the company’s Munich office.

Your role will be to support existing SimScale community users and to design and manage technical and commercial content that showcases the value of SimScale’s cloud simulation platform to potential customers. This holistic role will be based in the Customer Success Team. However, it will require you to collaborate and build working relationships with multiple other departments and stakeholders in SimScale, namely: Sales, Customer Success, Marketing, Product Management and Engineering.

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Your Responsibilities

• Provide technical support to existing SimScale users (Community plan)
• Provide technical support to users that are testing SimScale (prospective customers)
• Liaise with the various departments to gather specific product/project requirements
• Design and curate new and exisitc audio visual materials for demo and training purposes
• Relay customer feedback to the Product Team to help improve the SimScale platform

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Your Profile

• Following an Engineering or similar study track at university with an interest in CAD or CAE simulation software
• Strong collaboration skills and evidence of working in a team
• Evidence of strong written and verbal communication skills
• Ability to present and report on Engineering concepts
• Fluent in English (C1+)
• You are currently enrolled in a German university and are available for at least 6 months

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Benefits

• A dedicated team with high expertise, and the opportunity for unrestricted personal growth – start your career with SimScale and become a leader
• An environment where your opinion and ideas matter – the company will give you space to make an impact quickly through goal-oriented tasks and projects that leave space for creativity
• A multicultural and inclusive work environment: with colleagues from more than 35 different countries!
• Manage when and where you work with flexible working hours and remote work around the globe
• Enjoy freshly cooked lunches in the office every Wednesday, or receive regular gift cards as a remote employee
• Feel positive about yourself with virtual sports and gaming challenges as well as internal wellbeing support
• Professional and personal development opportunities such as online and offline learning, language courses and tech talks
• Fun team events, trips to Munich and the opportunity to join the company’s ESG (environmental, social and governance) or DE&I (diversity, equity and inclusion) task forces

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How to apply!

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